Known Issues
Select any
link below to view the issues and solutions for that selection.
Download Tech Support Files
| EquiGraphics Plus™ |
HorseWorks
Software™
Lets Ride Games |
Multimedia Screen Savers |
Stable Masters 2
Tycoon™ |
Multimedia World of
Horses™
Direct Support:
Upon registration of any
Equivision™ software product
you are
entitled to 30 days free technical
support
for
any
issue pertaining to installation difficulty
or operating errors.
Technical
support
is not provided to unregistered users, so be sure to register online
now.
“Direct Support”
is available via phone
or e-mail.
I Want to Register Now
Prior to contacting us, please
browse
the
“Known Issues”
links
listed
above,
and
the
Help
Menu or Trouble Shooting guides that were included with your software,
as they list the
most common user issues and usually provide an
immediate resolution of your issue.
When
contacting
us
direct
whether by phone
or e-mail, we need
your
name,
product
name and version
#,
product
serial
#,
your
computer
type
(Laptop, Desktop, Networked),
your operating system (Windows 98, 2000, XP, Vista.
etc.)
and the nature of your difficulty
Please be specific. If an error message is displayed when you experience your
difficulty, please write it down, and repeat to us exactly as it appeared.
Direct Support Via Phone
Available Monday through Friday, 11:00 a.m. to 4:00 p.m., Pacific Standard Time
Phone support is provided
“Free
of Charge”
only
to
registered users for the first 30 days after registration.
Call us at 760-751-1012.
Technical Support Via E-Mail
Technical support via e-mail is available "Free
of
Charge"
on
a
permanent
basis to all registered users, including those who are past their
Free
Thirty
(30)
Day
Phone Support
period. We will reply
to
emails within
24-72 hours after receipt. Emailing your question is usually your best option
since we review incoming emails numerous times during the day, and we are able
to send a written reply to your inquiry. Simply
click on
this link: EMAIL TECH
SUPPORT .
Extended Technical Support
Registered users requiring
Telephone
Support after
their
free (30)
day
support
period will
be charged $ 15.00 for the first 15 minute time period and $ 10.00 for each
subsequent 15 minute period on each call. Please have your credit card ready.
