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| 1.
Application License Error: |
This error message
usually occurs when your computer system date (totally un-related to
Horseworks) is erroneously set at an earlier date than the actual current
calendar date. This can be caused by a virus, or an application error, or
someone resetting it unknowingly. The solution is simple. To correct,
simply go to "My Computer" either through your desktop icon, or through
your "Start" menu "Settings" then select the "Control Panel". From the
"Control Panel" screen select the "Date/Display" icon to bring up your
system date setting calendar. Change the date to reflect today's current
date, and make sure the year is current also, then select Apply, then OK.
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| 2. Cannot
Create Or Copy Installation Drive Or Folder:
|
This error usually
occurs because your system is not allowing HorseWorks to create the new
folders necessary to contain the HorseWorks files. The solution is to
manually create them through Windows. Go to your local dick C, then go to
File, select New Folder, then name the first new folder ( Horsewks )
without the brackets, then select/open the new folder and create two new
folder (sub-folders) named ( Pictures ) and ( Video ) again with out the
brackets and place them in the Horsewks folder. Go back to your desktop
and resume the installation of HorseWorks. During installation HorseWorks
checks your system to see if there are any other instances of the
application installed. In some cases it will find the new folders and ask
if you wish to overwrite them, select Yes when prompted.
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| 3. Cannot
Edit Horse Files: |
If you purchased
Horseworks-Lite (not Horseworks-Pro) you are able to enter up to 50 horses
whose "Type" can either be set at "Reproduction", "Race", "Show", or
Pleasure". You can also enter an unlimited number of horses who’s "Type"
can be set at "Genealogy". If you exceed entering 50 horses that are set
as non-genealogy horses, then all the new horses you enter after the
50-horse limit will automatically convert to genealogy. At that time, all
of the features or information fields associated with the non-genealogy
horses will disappear from the horse’s screen. If you have mistakenly
entered horses in your database for genealogy purposes but did not
classify them as genealogy, you will use up the number of horses that can
be entered in other classifications that require tracking . If this is the
case with you, please check all your horse files and see if any horses
that should be genealogy are listed as another horse type. If so, just
edit their file to show genealogy as the horse type and this will free up
the number of horses you can use for the other horse classifications or
types. Once you have reclassified the genealogy horses, simply go back to
the horses you need as "Type" horses and change their classification using
the "Edit" button. Please note that if a "Type" horse with miscellaneous
information is converted into a "Genealogy" horse because you exceeded the
50-horse limit, the information fields will disappear and you will have to
re-enter most of the information in the "Edit" horse screen. Luckily, all
of the information that you previously entered in any of the horse folders
such as the Vet, farrier, or boarding are preserved, and will show up
again once the original classification or type has been restored. .Another
alternative if you need more than 50 "Type" horses is to upgrade to
Horseworks Pro, which will give you an unlimited number of both "Type" and
"Genealogy" horses.
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| 4. Database
Error, Missing, Corrupt, or Not a Horseworks File:
|
| The reason you have
a database error, is you may have opened the Picture or Video folder while
you were in the "Open" database option. Horseworks always defaults to the
last open folder for databases . Since your database in not in your
Picture/or Video folder, when you start the program, it cannot locate,
thus the error. Go to the Start Menu: (Make sure Horseworks is closed and
no other Windows program is running). Select "Start", then select "Run".
In the command line field type: horsewks.ini then select OK. This will
bring up a file called horsewks.ini in notepad. Do not move or alter any
of the text in the page other than what is listed below. Look for the line
that shows your database path and then change yours to match exactly as
noted below. It needs to be exact ! (Your probably shows pictures, or
video). Change to: dbasepath=C:\HORSEWKS\HORSEWKS.COV
Once you have made the change, go to File, then select Save, then
select File again, then Exit. You can then start Horseworks.
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Some Windows Xp or
2000 systems come pre-installed with Fax Cover Page Editors that create
and save fax domuments with the same .cov extension we use in Horseworks.
Consequently, with these computers the default file association for the
.cov file is the Fax Page Editor. This can cause a conflict or error when
trying to open the horseworks database file from within the horseworks
folder by double clicking on the .cov file. On occassion, it may also
happen when starting horseworks in the conventional manner. The solution
is to reset your system so all .cov files are associated with Horseworks.
Go to your Local Disk C, then select the Tools menu, then Folder Options,
then select the File Type tab. Scroll to the .cov file type. The panel
will show which application the file currently opens up with. Select the
"Change To" or "Opens With" button to select the Horseworks application.
If HorseWorks does not show up in the list, you need to select the "Other
Programs" option and then browse your folders for HorseWork s. If
HorseWorks does not show up on any list, then browse to the HorseWorks
folder in your C drive, then open the folder, then select the Horsewks.exe
file as the application that should be associated with opening the .cov
file. If you cannot re-associate the .cov file with HorseWorks, then
remember to always start HorseWorks in the conventional manner.
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The GLBSSTUB error
is actually occurring because of a previous program you installed.
"Glbsstub" files are created by some installers during setup and are
placed in a "Temporary" folder on your computer system. After setup is
complete, these files are usually removed by your setup program. On some
occasions, the installation procedure does not delete the files and they
are left abandoned in the temp folder. After installation these files
serve no other purpose. When you try to install another program, the
installation setup for the new application encounters the old "glbsstu"
files from the previous installation that were never deleted, and then
tries to use them for the new installation. Although the old installation
files names are correct, they do not contain the correct instructions
needed to install the new application, in this case HorseWorks, and
therefore you get an error. The solution is simple; just delete the
contents of your Temp folders before starting the new installation. This
will clear the folders of any old "glbsstub" files and make the folders
ready for the new installation. The default Temp folder locations in XP
are Windows\Temp Document and Settings\"logged on account"\Local
Settings\Temp, and in some cases, it is in the Windows\Temp folder. If you
cannot find your temp folder, or it does not contain the "glbsstub" files,
then go to your "Start" menu, then select "Search" then "Files and
Folders" then in the file name field, type in the word: glbsstub then
select "Search". This will list all the files of this type that are in
your system along with the folder location on your computer. Some systems
are set to hide some folders, therefore you may need to adjust your
settings in the Folder Options>View to see these folders. Elect to show
hidden and system files and not to hide contents of system folders. It is
very important that you do not remove any of the temp folders. Just delete
the contents. If you come across a file that won't delete, don't worry
about it. Leave it in place and work around it, or better yet, select the
file with your right mouse button and then select the "rename" option. You
should then rename the file as aaa.tmp and the move it to your desktop.
Please remember that temporary files have the .tmp extension, and these
can be deleted without harm to your system. Please do not delete any files
that you are not sure of as they may be needed by your computer and can
result in damage to your system. After the Temp folders are cleaned out,
try installing the program again. If you continue to have trouble, contact
your computer manufacturer.
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| 7.
HorseWorks Freezes in Some Screens: |
If some screens in
HorseWorks do not not scroll, or Horseworks freezes when you try and
access a folder such as the Vet/Farrier or the Breeding/History Folder, it
is usually due to your screen resolution setting. Many new Flat and LCD
monitors allow for higher screen resolution settings than your vga
graphics card can support. The reverse is also true; your card supports a
higher setting that your monitor does not, and this can cause freezing or
resizing issues on some Horsworks folder screens. Although Horseworks may
have been working perfectly well all along, you may have recently
installed a new application that changed your screen monitor settings
without your knowledge, and you did not notice the problem until some time
later when you tried to access a particular screen in HorseWorks. To
correct, simply go to "My Computer" then select "Control Panel". Next
select "Display" to bring up the "Display Properties" panel. Select the
"Settings" tab then adjust your "Screen Area" to either the 800x600 or
1024x768 depending on which will solve the problem for you. Once the
setting has been changed, go to HorseWorks and test the problem screen.
Horseworks will work without a problem on 640x480, 800x600 and also
1024x768. Try each option to determine the best option for you. Also, make
sure your display setting is also set at a minimum of "High Color 16-bit"
as any lower color setting such as 16 colors will also cause
display-setting problems.
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| 8.
HorseWorks Pro Features Not Active: |
The installation of
HorseWorks Pro is a two-step process. After the initial installation using
the serial number listed on the front of the Quick-Start guide, you must
activate the Pro features by going to the File menu and selecting Upgrade
to HorseWorks Pro. Enter the Keycode # listed on the front of your
Quick-Start guide and follow the on-screen instructions.
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| 9. Horse
Types Default to Genealogy: |
If you purchased
Horseworks-Lite (not Horseworks-Pro) you are able to enter up to 50 horses
whose "Type" can either be set at "Reproduction", "Race", "Show", or
Pleasure". You can also enter an unlimited number of horses who’s "Type"
can be set at "Genealogy". If you exceed entering 50 horses that are set
as non-genealogy horses, then all the new horses you enter after the
50-horse limit will automatically convert to genealogy. At that time, all
of the features or information fields associated with the non-genealogy
horses will disappear from the horse’s screen. If you have mistakenly
entered horses in your database for genealogy purposes but did not
classify them as genealogy, you will use up the number of horses that can
be entered in other classifications that require tracking . If this is the
case with you, please check all your horse files and see if any horses
that should be genealogy are listed as another horse type. If so, just
edit their file to show genealogy as the horse type and this will free up
the number of horses you can use for the other horse classifications or
types. Once you have reclassified the genealogy horses, simply go back to
the horses you need as "Type" horses and change their classification using
the "Edit" button. Please note that if a "Type" horse with miscellaneous
information is converted into a "Genealogy" horse because you exceeded the
50-horse limit, the information fields will disappear and you will have to
re-enter most of the information in the "Edit" horse screen. Luckily, all
of the information that you previously entered in any of the horse folders
such as the Vet, farrier, or boarding are preserved, and will show up
again once the original classification or type has been restored. .Another
alternative if you need more than 50 "Type" horses is to upgrade to
Horseworks Pro, which will give you an unlimited number of both "Type" and
"Genealogy" horses.
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HorseWorks does not
have variable installation path capability. It should always be installed
into the "C:\Horsewks" folder. An "Invalid Path Error" occurs when it is
mistakenly installed into a folder other than the default folder of
"C:\Horsewks". On some computers, the default configuration is to
automatically install all programs into the "C:\Program Files" folder. The
fix is simple; Delete the original installation by going into Control
Panel, and selecting the Add/Remove programs and then remove Horseworks.
After successfully deleting the original installation, you can then
re-install it. Please remember that when running the installation
setup-up, you do not change anything, and take all the default settings.
You should then be able to start Horseworks with no problems. If you have
a computer that automatically changes the installation path into the
"Program Files" folder, then look closely during the re-installation, and
change the path to read C:\Horsewks.
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| 11. Invalid
Use of Null Error: |
The "Invalid Use of
Null" error usually occurs when you are closing an accounting cycle that
has an invalid date in the current billing period. If you are closing the
cycle June 1 through June 30, and have a billing entry of May 10, in that
cycle, then you will get the error. Sometimes it also means you have not
set your regional settings correctly, and while you think you are working
in the current year, you may actually be working in the year 1900, and
that will cause the error. In order for HorseWorks to process date entries
correctly, your system's "Regional Date Setting" must be set on the
MM/dd/yyyy format. You must also enter all dates in the HorseWorks
application with 2 digits for the month, 2 digits for the day, and 4
digits for the year, such as 01/01/2005. Using only 2 digits to represent
the year as "05" may be interpreted by non-compliant computers as 1905
instead of 2005. To reset your regional settings, select the My Computer
icon located on your desktop, then select Control Panel, then Regional
Settings. At the Regional Setting panel select the Date tab. At the Short
Date Style field select the MM/dd/yyyy option, then select Apply, then OK.
Some systems require that you reboot after making the date format change.
Each date you previously entered in HorseWorks will now show with 6
digits. Next, start HorseWorks and check all your folders with date
entries to find any entries with the 1900 year error or any dates that do
not fall within the billing cycle you will be closing. Make each
correction manually by re-entering the correct date. Please refer to the
Date Format, the Y2K Compatibility, and Y2K Summary sections of the
HorseWorks Troubleshooting guide for additional details. Please note on
Windows XP the control panel icon is called Regional and Language Options,
and the Date tab is accessible through the Customize button.
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| 12. Keycode
for Pro Does Not Work: |
There are two
probable reasons for your keycode not activating the Pro module. 1- You
accidently mis-keyed and entered the wrong serial number when you first
installed HorseWorks. Ocassionally a user will mis-type one or two digits.
To check what you originally entered, please go to the HorseWorks Help
menu at the top right of your screen and select About HorseWorks. This
will show the serial number you entered. (If you see a number that
contains the letters AB3E, then see item # 2 below). If you see you
mis-entered 1 or 2 digits, then re-install HorseWorks again over the
existing installation (no need to uninstall the program). The installation
will preserve your database and you will not lose any farm information you
may have entered. After Installation, check the Help Menu again to verify
the serial number. If it is correct, then use the keycode provided to
upgrade using the instructions in the quick-start guide. 2- If you have
Microsoft Office or Microsoft Access on your system and it was running in
the background during the installation, this will create a driver conflict
that converts the original serial number to 487219ab3e. This will show in
the "About HorseWorks" screen, and since the serial number is different,
the keycode we issued will not work. In this case, it is necessary to
un-install HorseWorks completely. You can uninstall it two ways, by going
to the Control Panel and selecting Add/Remove programs, or you can go
directly into the HorseWorks folder in the C drive and select the
Unwise.exe file. In both cases, once deleted, go back into the C drive and
manually delete any HorseWorks files, or folders that may still remain.
You also need to delete one additional file named horsewks.ini which is
usually located in your C:\Windows folder. Once deleted, reboot your
computer, then make sure you shut down either or both of the Microsoft
Office and/or Microsoft Access from running in the background. Re-install
HorseWorks and check the serial number again. If correct, use the original
keycode on the quick-start guide to enable the Pro features. If the About
HorseWorks screen still shows the 487219ab3e or similiar number w/letters,
then call us and we will issue you a compatable keycode as a last resort.
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| 13. Missing
"Shell.Dll" Error: |
| The "Missing
Shell.DLL" file error occurs when this system file is either missing or
corrupt on your computer. On some computers, the manufacturers have
erroneously neglected to include this system file. This is not a
HorseWorks file, but HorseWorks does need it to install properly. Please
go to the Tech Support start page and select Download Files, then download
the Shell.dll file, then copy it into the following two sub-folders on
your computer: C:\windows\system C:\windows\system32. If either or both of
these two sub-folders do not exist on your computer, then go to your Local
Disk C, select the Windows folder, then select File, then New, then Folder
to create the folders. Once the folders have been created, please insure
they have the correct names. System, (and) System32, and then place an
instance or seperate copies of the shell.DLL file into both folders, then
reboot your system and install Horseworks again.
To download, just click on the download option. You will then be
prompted as to "Open" or "Save to Disk". Choose "Save to Disk". You will
then be prompted where to pace the file. Some systems do not prompt, but
you can change and/or select what folder to open. Scroll/select the
"Windows" folder located on your C drive, then select the sub-folder, then
click OK. Make absolutely sure it is downloaded or copied into the correct
sub-folders otherwise Horseworks will still not install.
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| 14.
Permission Denied or Similiar Error: |
| There are a few
reasons for this error. Most common is when you try and start your
horseWorks database file by clicking on it directly from within the
HorseWorks folder rather than by starting the HorseWorks application and
then selecting the database. By directly clicking on the database file, it
will try and open with the windows default application associated with the
.cov file type. Sometimes that may be Fax Cover Page editor which shares
the same type of file extension as HorseWorks, and sometime Microsoft
access, which is the database file type that drives the HorseWorks
application backend. There are three solutions to avoid this conflict: 1,
Always start the database file from within the HorseWorks application. 2,
Make sure your global default file association for .cov files is set to
the HorseWorks application. 3, If you have Ms Office or Ms Access
installed on your computer, always shut them down and make sure they are
not running in the background. Ms Access, Fax Cover Page editor, and other
progr ams cannot run the HorseWorks database file and you will get a
Permissions Denied error or another error similiar in nature. To change
your default file associations go to your Local Disk C, then select the
Tools menu, then Folder Options, then select the File Type tab. Scroll to
and then select the file type .cov. The panel will show which application
the file currently opens up with. Select the "Change To" or "Opens With"
button to select the Horseworks application. If horseworks does not show
up in the list, you may need to select the "Other Programs" option and
then browse your file folders for Horseworks. If horseworks does not show
up on any list, then you need to browse to the Horseworks folder in your C
drive, then open the folder, then select the Horsewks.exe file as the
application that should be associated with opening the .cov file.
Another reason for the error is when when you try to open up and work
with the backup file "back.cov" from either your A drive or your C drive.
The backup file is a compressed file that needs to be restored and
decompressed through the "Recover Database" option from within the
horseWorks application in order to be used. Go to the Utilities menu and
select Recover Database, then select the correct drive where your backup
is saved. Once you have restored the database, you can then open it
through the HorseWorks application.
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| Whenever you backup
HorseWorks and then burn the backup file to a CD-ROM, your CD Writer
converts the backup file to "Read-only." This does not happen on floppy
disks or zip disks, or when you backup to your C drive. "Read only" means
exactly that; you can read it, but you cannot edit it. Therefore, when you
try and restore the backup file through Horsworks, the file will still be
"Read-only". Although you can see and or access the file, it will not
allow you to edit, save, or create new records.
The fix is simple; prior to restoring the file through the backup
process, you must convert the "Read Only" file into an "Archive" file.
First locate the backup file on your CD-ROM, then copy and paste it into a
temporary folder on your C drive. (If you did a backup through HorseWorks,
your database backup file is re-named "backup.cov", if you simply copied
your file from within the HorseWorks program, it will be horseworks.cov,
or whatever name you have given to your database). After pasting it into
the folder, select the database file by clicking on it with "Your Right"
mouse button. From the popup panel select Properties, then at the bottom
in the "Attributes" section, select "Archive", this will place a check
mark in the Archive box, then select Apply, then select OK. This will
convert the database file as an archive file that allows it to be used,
edited, and saved without error. To restore the backup, see the help menu
within the HorseWorks application.
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| 16.
Threed.vbx- Out of Date Error: |
| Sometimes system
files can become corrupt or out of date because they have been
over-written by another application you previously installed with an older
version of that same system file. If your Threed.vbx file is out of date,
you can download an up-to-date version that will allow Horseworks to
install and operate. Please go to the Tech Support start page and select
Download Files, then download the current Threed.vbx file, then copy it
into the following sub-folder on your computer: C:\windows\system
If the System sub-folder does not exist on your computer, then go to
your Local Disk C, select the Windows folder, then select File, then New,
then Folder to create the folder. Once the folder has been created, please
insure it has the correct name; System, and then copy the Threed.vbx file
into that folder, then reboot your system and install Horseworks again.
To download, just click on the download option. You will then be
prompted as to "Open" or "Save to Disk". Choose "Save to Disk". You will
then be prompted where to pace the file. Some systems do not prompt, but
you can change and/or select what folder to open. Scroll/select the
"Windows" folder located on your C drive, then select the System
sub-folder, then click OK. if you get a prompt that says "This file
already exists and do you want to overwrite it" just click Yes/Ok. Make
absolutely sure it is downloaded into your Windows\System folder otherwise
Horseworks will still not install.
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| Type Mismatch Error.
There are several reasons you may encounter a "Type Mismatch" error. Read
the following and make the corrections which apply to you.
Regional Settings: The error occurs when your "Regional Settings" are
set at anything other than "English/United States". To correct, go to "My
Computer" then select "Control Panel" then Select "Regional Settings" to
bring up the Regional Settings pop-up panel. In Windows XP, the regional
setting option is actually called "Regional and Language options" and you
may have to navigate slightly different to access your control panel. In
almost all cases, once your are in your Control Panel, the icon for this
setting is a green and blue globe (World). Simply double click on the
icon. The first screen that appears will show your "regional setting" and
the country/region that it is set at. Please change to show
"English/United States" then select "Apply" then select "OK". On some
systems you may need to re-boot your computer.
Date Format: Your "Short Date" format must be set to MM/dd/yyyy and
your "Long Date" format is to MMMM/dd/yyyy. If they are set to any other
setting, where the day or year is before the month, it will generate the
type mismatch error. To view and reset, go to Regional Settings, then
select the "Date" tab at the top of the regional setting panel, on Windows
XP, you need to select the "Customize" button", then select the "Date" tab
at the top of the panel. In the "Short Date Format Section" select the
down arrow to display your options and then select MM/dd/yyyy. At the
bottom of the panel in the "Long Date Format Section" select the down
arrow, then select the MMMM/dd/yyyy option, then select "Apply", then
"OK".
Incorrect serial Number: This is the least likely reason for the error,
but happens occasionally. During the installation of HorseWorks you may
have entered the serial number incorrectly, and inadvertendly entered a
letter where there should have been a number. To view your installation
serial number, go to your Start menu (Make sure Horseworks is closed and
no other Windows program is running). Select "Start", then select "Run".
In the command line field type in the following: horsewks.ini then select
OK, This will bring up a file in Windows Notepad called horsewks.ini. It
is critical that you do not move or alter any of the text in the page and
do make or save any changes in this file. Simply look at or near the very
bottom of the page for your serial #. If there are letters where there
should be numbers, this will cause the "Type MisMatch" error. To correct,
close Notepad, then re-install horseworks using the correct numbers as
noted on your Quick-Start guide. You do not have to delete or uninstall
it. During re-installation, HorseWorks will search and find your
previously installed version. Simply select to overwrite the existing
verion and then enter your correct serial numbers when prompted.
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| 18. USB Connected Printer Does Not Print: |
| The current version
of HorseWorks version 3.06 (and earlier) does not support USB connected
printers on some versions of Windows. The solution is to reconnect your
printer to the LPT1 port (sometimes called a parallel port) usually found
on the back of your
computer. The LPT1 port connection is the traditional way of connecting
a printer to your computer and will eliminate the problem. Read your
printer's help manual for instructions on re-connecting it to the LPT1
port. However, if you are using Windows XP w/ Service Pack 2, a
printer connected to the USB port will print on most systems. Service Pack-2
is a downloadable patch from the Microsoft
website for Windows XP users that resolves many Windows XP errors and
compatability issues.
Prior to downloading and installing the Microsoft Service-Pack patch,
we recommend you visit the home page of your printer manufacturer and
download the latest printer drivers for your printer version. Often times,
the manufacturers have become aware of the incompatability issues and have
released new driver versions that resolve the problems.
Another possible solution is to change the "Port" assignment of your USB printer connection.
Each device connected to your computer system is assigned to a specific port and on occasion a conflict exists between two devices trying to use the same port. To select another USB printer port in Windows XP, go to "Start" then "Printers-Faxes", then right-click on your printer icon, and then select "Properties" at the bottom of the pop-up panel. From here select the "Port" tab. In the port tab you will see a list of your USB, Serial, and LPT ports. Simply select another USB port for your printer, then select "Apply", then "OK". Next, shut all open windows and tabs, and restart HorseWorks to test the printer. If it still does not print, you can then try each available USB port until you locate a port that works.
When all else fails; and your system does not allow HorseWorks to print from a USB port, and your current printer does not have the option of a traditional LPT1 port connection, then you have only two other options or solutions. (1) One option is to purchase a low cost laser printer that has the LPT1 port capability. We recommend buying a simple, inexpensive, "Brother" brand, black & white laser printer, which we have found to print successfully on all windows systems. (2) Option two is to install a free virtual printer driver that will create stand-alone Horseworks forms that you can print from your current printer without any difficulty. Please refer to the Windows Vista Issues below in the section "Printing When All Else Fails" as this virtual printer driver can be used in all Windows systems including 98, 2000, XP, and Vista.
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| 19. 16-Bit
MS Dos Sub-System Error: |
| This error occurs
when 16-Bit system files are not present on your computer. Many computer
manufacturers configure their systems differently, Some move the folder
addresses of these files, rename them, or eliminate them entirely. On
occassion this error will occur due to a recent automatic windows update
that you inititated online. Since HorseWorks is a 16-Bit application, (and
if these files are missing or corrupt during installation) it will prevent
you from successfully installing Horseworks.
You can click on the following Microsoft support link to bring you to
the page that provides the most current solution, or if the link address
has changed you can follow the instructions below which have been copied
from the Microsoft site. http://support.microsoft.com/kb/324767
If you experience additional 16 Bit MS-DOS errors not covered below,
you can visit the microsoft site and run a search on "16-Bit MS-DOS
Subsystem Errors" and select from the error message and solution that best
suits your situation.
Error message when you install or start an MS-DOS or 16-bit
Windows-based program Article ID : 324767 Last Review : August 17, 2004
Revision : 1.0
This article was previously published under Q324767 SYMPTOMS If you try
to start or install an MS-DOS-based or a 16-bit Windows-based program on
your Windows XP-based computer, you may receive an error message that is
similar to one of the following: 16-bit MS-DOS Subsystem path to the
program that you are trying to start or install
C:\Winnt\System32\config.nt The system file is not suitable for running
MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the
application. OR 16-bit MS-DOS Subsystem path to the program that you are
trying to start or install config.nt The system file is not suitable for
running MS-DOS and Microsoft Windows applications. Choose 'Close' to
terminate the application. 16-bit MS-DOS Subsystem OR path to the program
that you are trying to start or install C:\Windows\System32\Autoexec.nt
The system file is not suitable for running MS-DOS and Microsoft Windows
applications. Choose 'Close' to terminate the application. Although you
may be prompted to quit the program or ignore the error message, either
selection makes the program quit.
CAUSE This issue may occur if one or more of the following system files
are missing or damaged: • Config.nt • Autoexec.nt • Command.com
RESOLUTION To resolve this issue: 1. Insert the Windows XP CD into the
CD drive or DVD drive. 2. Click Start, and then click Run. 3. In the Open
box, type cmd, and then click OK. 4. At the command prompt, type the
following commands, pressing ENTER after each command:
expand CD-ROM Drive Letter:\i386\config.nt_
c:\windows\system32\config.nt expand CD-ROM Drive
Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt expand CD-ROM
Drive Letter:\i386\command.co_ c:\windows\system32\command.com exit 5.
Start or install the program. If the issue is resolved, do not complete
the remaining steps. If the issue is not resolved, go to the next step. 6.
Note: The Command.com file is not edited or created in this in the
following process. Because of this, you may have to expand it from your
Windows XP CD-ROM.
Start Notepad. 7. In Notepad, type the following entries: dos=high, umb
device=%SYSTEMROOT%\system32\himem.sys files=40 8. On the File menu, click
Save As. 9. In the File Name box, type Config.nt, and then click Save.
Close the Config.nt file. 10. On the File menu, click New. 11. In the new
blank document, type the following entries: @echo off lh
%SYSTEMROOT%\system32\mscdexnt.exe lh %SYSTEMROOT%\system32\redir lh
%SYSTEMROOT%\system32\dosx SET BLASTER=A220 I5 D1 P330 T3 12. On the File
menu, click Save As. 13. In the File Name box, type Autoexec.nt, and then
click Save. Close the Autoexec.nt file. 14. Start Windows Explorer. Locate
the Config.nt file, right-click the Config.nt file, and then click Copy.
15. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
16. Locate the Autoexec.nt file, right-click the Autoexec.nt file, and
then click Copy. 17. Right-click the %SYSTEMROOT%\System32 folder, and
then click Paste. 18. Locate the Command.com file, right-click the
expanded Command.com file, and then click Copy. 19. Right-click the
%SYSTEMROOT%\System32 folder, and then click Paste. Restart your computer.
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| 20. Windows Vista Issues: |
GENERAL OVERVIEW:
Many HorseWorks issues on Vista are due to factory default settings that restrict the use of the computer.
Starting with XP and going forward to Vista, there is a built-in multi-user platform on home computers allowing numerous individuals to use and share the same computer at varying levels of access. One individual or user is always designated as the “Administrator” who can then add more users and set greater or lesser restrictions for each user.
These default security restrictions affect how most system tasks and applications function. This may include limited access to only parts of an application, or complete inaccessibility. Often times, you will see a pop-up message prompting you to authorize or decline a task that is trying to execute. This was designed to reduce your computer’s security risk and stop unauthorized, and potentially destructive tasks to execute, that may have originated from malware, spyware, viruses, and hackers.
SOLUTION FOR ACCESS AND RESTRICTION ISSUES:
You can solve all HorseWorks, access, initialization, and most operational difficulty by logging in as the “Administrator”. As an Administrator, Vista allows you complete access to any application you launch including HorseWorks and allows it to operate without restriction. If you are having any type of general difficulty (other than printing issues) such as missing file, corrupted database, unable to save, etc., you should first log in as the Administrator as this will solve most problems. If this does not resolve your current difficulty, then you should proceed to the “known Issues and Solutions” section of HorseWorks Tech Support for a more specific solution. For printing issues, please see “Unable to Print” below.
LOGIN AS THE ADMINISTRATOR:
At the Windows Vista start-up screen, you will see icons for each user that is authorized to use your computer including the Administrator. You can log on as the Administrator by selecting the Administrator icon at the startup screen. You can access the startup screen by either rebooting your computer, or by logging off the current session through the start menu at the bottom of your screen. If a separate individual other than yourself is already designated as the Administrator, please ask that individual to modify your user account so you can access and use HorseWorks without restriction.
User accounts can be modified by first logging on as the Administrator, then by going to the Start menu, then Control Panel, then selecting the User Accounts icon and making the necessary changes.
UNABLE TO PRINT:
If your printer is connected to a USB port, you may experience printing difficulty on Vista. Please go to this link to view the various solutions depending on your specific printing issue: USB Connected Printer Does Not Print
PRINTING WHEN ALL ELSE FAILS: PDF Virtual Printer
When you are unable to resolve your HorseWorks printing issue in Vista, XP, or another Windows operating system using a conventional USB or LPT1 printer connection, you can create and print all your HorseWorks documents using a PDF Virtual Printer.
A virtual printer is not a real printer; it’s actually just a printer driver that installs on your computer that you can select and de-select just like your physical printer.
However, when you select the virtual printer, it will not print through your physical printer, but instead will create a stand-alone PDF document of your HorseWorks form that you can save to the HorseWorks folder. You can then open that document as a stand-alone file (independently of HorseWorks) and print it through your current physical printer without difficulty.
The PDF virtual printer is a very small file that you install just like any other application. Once installed, it will appear in the “Print Dialog” box as an option when you select the print button. It will work for your other applications as well. Once the Print Dialog screen appears, select the PFD virtual printer which shows up as “doPDF v6” and then select OK. This will bring up the “Save PDF File” screen. The file name will show as C:\Horsewks\.pdf You must then give the file a name, for example C:\Horsewks\Form1.pdf Then select OK. This will create the document, save it to your computer, and then immediately open the document in your PDF reader to view and print. Since it is automatically saved, you can also print it at a later time.
While in the “Save PDF File” screen, you can change the folder destination by selecting the browse button. However on some Vista systems, the HorseWorks browse button is permanently disabled. You must then manually type in the desired destination folder. If you do not change the destination folder name, all the PDF documents will be placed in the Horsewks folder by default.
DOWNLOAD THE PDF VIRTUAL PRINTER:
The PDF virtual printer available from our website is a third-party application. By choosing to download and use this virtual printer, you are bound by the Users License Agreement issued by that third party. You user license for the virtual printer is between you and them, not you and Equivision. It is your responsibility to download, read, and adhere to the Users License Agreement Terms and Conditions for Use and Distribution.
While there are many virtual printers that you can download from the Internet, we have chosen to provide “doPDF” because it’s simple to install and use, it has a very small file size, and most important of all, it’s free of charge.
You do not have to use this virtual printer, you can surf the web and choose your own. In fact, you may already have an existing virtual PDF printer on your computer. We included this version on our website for your convenience and to also speed up the resolution of your printing issue.
To download, select the download link “, then select “Save” or “Save To Disk”. This will save the file to your computer. Once downloaded, close your Internet browser, and double click on the file to begin the installation. Once installed, you can start HorseWorks and begin to print your documents.
Please remember that your physical printer will show up first in your Print Dialog screen, and that you must scroll to select the PDF Virtual printer.
Download Virtual Printer File Now
Download User License for Virtual Printer Now
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| 21. Validation Code - Recurring Registration: |
If you previously registered Horseworks and you get a repeated Registration Form Pop-Up requesting a new validation code for the same computer, simply restart, or reboot your computer, as this should remove the pop-up. If it does not, then one of two things has occurred; (1) you added a USB portable devise, or (2) you made a major change to your computer system. Please read the following for more specific solutions and to better understand the validation code process:
Summary:
Each new computer you install HorseWorks onto generates a new computer ID number, and you need a new validation code for each new computer.
However, once you register and receive the validation code, you will not need another code for that same computer unless you make a major change to that computer that alters the configuration settings, such as a new hard-drive, a new printer, adding new memory, etc..
Why Did My Computer ID Change:
The computer ID that HorseWorks uses to validate the computer is based on a variety of configuration settings on your computer. Once these settings are changed, the original validation code given to you will not work, and that causes the Registration Request Pop-Up Form to re-activate. The settings are changed whenever you add or remove components and at times can be altered if you have automatic Windows updates activated on your computer. Those updates can actually change the configuration settings in your system. This can also happen if you run Defrag on your hard-drive, partition your drive, or add a new devise such as a new printer, or fax modem.
A Portable Device May Be The Culprit:
With the increased use and popularity of portable devices such as Flash Cards and USB Thumb Drives, or even USB printers, many users randomly connect then disconnect these devices. Upon doing so, their system configuration is immediately changed upon connecting and then reverts back upon disconnecting. If your original computer id was generated without a portable devise being connected, and then you connect one, your computer ID will change immediately and HorseWorks may not start. The solution is to either connect or disconnect the portable device based on how it was, when you originally installed HorseWorks, then either reboot or restart your computer and then start HorseWorks.
When All Else Fails:
If you previously registered, received a validation code that worked for a period of time and did not make any major hardware changes to your computer, and see the pop-up form show up for no reason, simply reboot the computer. If this does not work, then shut it down completely (power Off), wait about 10 minutes and then restart it. This should remove the registration form. If the reboot, or power-off restart does not remove the pop-up reg form, that means that your computer experienced a significant system change (probably unknown to you) and will require us to give you a new validation code. Please do not re-register; simply send us an email with your name, original serial number, and the new computer ID number that is listed on the pop-up registration form and we will email you a new validation code within 72 hours.
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